Digital Transformation Key Steps

Following on from last month’s blog about digital transformation, we are closing our 2020 content with further tips and advice on tackling this hot topic in the new year.

According to recent research, 51% of businesses want to start digital transformation initiatives but are hindered by legacy IT systems. 57% quoted that technology complexity is a barrier to delivering compelling customer experiences.

Furthermore, 88% of businesses view the use of cloud technologies as important (43%) or critical (45%) for digital transformation to be successful, with third-party providers playing a key role for at least one aspect of their strategy.

Codus IT Digital Transformation

Let us recap on a few key facts:

– Digital transformation is the process of incorporating the use of digital technology into all aspects of an organisation

– The process is set to drive changes to the traditional ways of doing business that would improve the functionality and performance of the business

– It is set to improve the value delivered to customers

Innovation and Digital Transformation

Innovation is known to lead to change, which in turn leads to transformation. The use of cloud technology as an innovation will often lead to new ways of doing things. These changes will either enable, accelerate, or force the transformation to take place.

While many individual factors can bring about the change required, these can largely be categorised into three broader areas:

Technology: as new capabilities and possibilities arise from technical developments, businesses need to change to remain relevant or risk falling behind competitors who are quicker to adapt.

Customers: as people find novel ways to use new technology and expect the same functionality everywhere, businesses need to transform to meet this demand or risk pushing away their customers.

Eco-systems: economic, political, and regulatory changes can all force transformation as businesses must evolve to continue operating.

These factors can be difficult to predict and require agility from businesses to keep ahead.

Codus IT - Digital Transformation

Digital Transformation Key Steps

We have used our expertise in this area to put together a simple list of digital transformation key steps to consider.

Step 1
Analyse the digital capabilities across customer, technology, operation, and innovation. Create a holistic view of digital maturity across your business.

Step 2
Identify where improvement and investment is required. Develop a true transformation strategy with a clear path.

Step 3
Prioritise digital capabilities based on your planning. Provide a view across the whole business, helping you to highlight focus areas.

Step 4
Put a plan in place to standardise business processes across customer, product, and operation to bring about speed and simplicity.

Step 5
Start a strategy to automate business processes with digital technologies to lower costs and improve quality.

A successful digital transformation requires IT services to be delivered in a fast, agile, and streamlined manner across the entire organisation. As a result of your business using to the right expertise and continuous support required, you will not only start the transformation, but keep your business moving forward.

To find out more simply get in touch on 0161 7634529 or drop us an email at

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Understanding Digital Transformation: Be Prepared In 2021

The words ‘Digital Transformation’ have been popular this year. Businesses found themselves having to rely on their technology and digital solutions to remain active during the pandemic.

As we carry on being urged to work from home, a growing number of businesses are looking into the digital solutions available and joining this rising transformation.

digital transformation

So, what do we mean by Digital Transformation?

Digital transformation is a combination of innovative tools and processes leveraged to solve difficulties and provide customer satisfaction. It requires all departments to work together in creating the changes required, introducing new business models and new revenue streams, whilst considering changes in customer expectations around products and services.

What drives digital transformation?

digital transformation

For the past several years, businesses have embarked in digital transformation to counter the potential for disruption from competition. Retailers, for example, have been answering Amazon’s digital march by refining their logistics and ensuring that products quickly make their way from local warehouses, before their store locations run out. There has also been a rise in e-commerce platforms for business, selling online either through a website or making use of social media.

However, the pandemic has forced businesses to reprioritise their strategic IT roadmaps, with many adopting cloud software for video collaboration and remote-access solutions. The main driver today is mainly to survive. For organisations to keep ‘business-as-usual’ they’ve had to face the digital solutions and make use of them to match their requirements.

Experts in the field predicted in March that, by 2024, over 50% of all IT spending would be directly for digital transformation and innovation – this being up from 31% in 2018. We would probably be safe to predict that if they were to carry out the research now, the percentage would be even higher.

A research business impact report conducted in July also highlighted that 59% of IT decision makers expressed pressure from the pandemic to accelerate their digital transformation efforts.

The people factor in digital transformation

digital transformation

A successful digital transformation demands not just innovative technologies, but changes in processes and the ability of organisations to get the most out of their employees. It is known that employees who feel inspired and collaborate well perform better than the rest, and the right digital solutions made available across all department can create harmony across the business.

Inspiration, communication, and collaboration—along with better use of technology and data—can drive innovation and greater levels of productivity. However, it is also important to make sure employees do not rely solely on digital and can carry on with their work should anything happen. It can be very tricky to get the balance right, and that’s where our expert team comes in.

Our clients across Manchester and other parts of the North West are benefitting from our knowledge and experience in creating the right digital platform for their business, with continued support and effective disaster recovery plans in place.

Make sure to follow our blog as we close 2020 with our top tips for tacking digital transformation.
Our team remains available to explain all the latest digital solutions currently available to businesses in the North West. Simply contact us on 0161 763 4529 or drop us an email at Also follow us on Twitter @Codus_IT for all our latest news, tips and advice on everything IT.