Managed IT Support

Codus IT provides managed IT support to a large range of businesses.

We are passionate about working with our clients, supporting their IT services whilst also offering new ways to develop their IT.

Codus understand how vital your IT systems are to support your business and, ultimately, your customers.

We understand how important it is to analyse your problem thoroughly, find the issue quickly and have your system up and running in the shortest time possible. Our IT support is run using a ticket system. We will assign a team member to your query and prioritise it accordingly.

The average response time to the closure of a support ticket is just 13 minutes

Here at Codus, we have vast experience of supporting professional services companies from small single office to multi-site 1,000+ user networks. If anything does happen, we will always explain everything in simple terms, we will make sure you understand what went wrong, why it happened and what we can do to prevent it happening again.

We’re proactive and therefore will suggest ways to enhance your IT within your budget

Most of our support takes place remotely, although we can be onsite within 60 minutes if needed. Codus will provide the appropriate response to ensure your systems are back on track as soon as possible.

As we don’t believe in a ‘one size fits all’ mentality, first, we will provide a free full systems audit. This allows us to tailor a support package to suit the size and needs of your business.

For further information about our managed IT support services please contact us